Hearth — Moderation Policy

Last updated: 2026-05-18.

This page documents how Hearth handles abuse, what gets you a warning vs a ban, and how to appeal.

Rules

  1. Be kind in shared channels. The support server is for help, bug reports, and chat. Harassment, slurs, or coordinated brigading get a one-strike removal.
  2. No vote manipulation. Do not run multiple accounts to multiply rewards. Do not script the Top.gg webhook. Repeat offenders lose the bot.
  3. No automated abuse. Do not script clients to bypass cooldowns, drive the merchant trigger, or scrape leaderboard data.
  4. Be careful with bug reports. Post reproduction steps in #bug-reports. Do not weaponize a fresh exploit before reporting it.
  5. Respect privacy. Do not share other players’ Discord ids, vote history, or screenshots in a way that would dox them.

First-offense limits

For accidental or low-severity issues we lead with a warning before any ban. Bans are reserved for:

  • Clear vote manipulation (multiple accounts grinding the same guild).
  • Targeted harassment of a named player or moderator.
  • Active exploitation of a bug after a public fix lands.

Vote events

  • Mass bans during an active vote event are off the table. We do not issue collective punishment around vote streaks.
  • A confirmed manipulator forfeits the streak rewards from the offending votes.

Appeals

File an appeal in the #appeals channel in the support server. Include:

  • Your Discord user id (visible via Settings → Advanced → Developer Mode → right click yourself).
  • A short note on what happened from your side.

Moderators acknowledge within 72 hours and explain the call before unblocking or denying.

What we do not moderate

  • Server-level conflicts inside your own guild. Hearth runs cross-server; we cannot referee guild politics. Use Discord’s own tools.
  • Subjective taste in nicknames, profile cosmetics, or village names. We only act if the name contains slurs or impersonation.